Terugbetalingsbeleid
Guarantee
At Leevero, customer satisfaction is very important to us. We strive to provide high-quality products and a smooth shopping experience.
We provide post-purchase support for eligible requests for up to 30 days after delivery, under the conditions outlined in this policy.
Order Management
Customers may manage their order, access post-purchase services and submit eligible return requests through their Customer Portal:
https://shopify.com/78448689447/account
If additional assistance is required, our support team is always available.
Hygiene & Return Conditions
Due to the nature of our products (intimate apparel such as bras and briefs), strict hygiene and handling policies apply.
For hygiene and safety reasons:
- Items that have been used, worn, washed or damaged are not eligible for return or refund.
- Products must be unused, in their original condition and in their original packaging to qualify for any return or exchange.
- We reserve the right to refuse returns that do not meet these conditions.
Delivery Attempts & Responsibility
If the carrier is unable to complete delivery after multiple attempts (for example, due to an incorrect address or recipient unavailability), and the package is discarded or returned:
- The order will not be eligible for a refund.
- Customers may request a reshipment, subject to an additional fee to cover logistics and handling costs.
It is the customer's responsibility to ensure that shipping information is accurate and that delivery can be successfully completed.
Return Eligibility
To be eligible for a return:
- Requests should be submitted as soon as possible after delivery.
- The product must be unused, unopened (when applicable), and in its original condition.
- Opened items may only be considered if completely unused and in resalable condition, subject to inspection.
All return requests are subject to inspection and approval by our team.
Submitting a request through the Customer Portal does not automatically qualify a product for a return, exchange or refund. Every request is reviewed individually in accordance with this policy and applicable consumer protection laws.
Size Exchanges
We strongly recommend reviewing our Size Guide before placing an order.
Exchanges are only accepted for unused items.
If approved:
- The customer may be responsible for return shipping costs.
- Orders placed with an incorrect size selected by the customer do not automatically qualify for a free exchange or refund.
How to Request a Return or Exchange
Customers may submit eligible return requests through their Customer Portal:
https://shopify.com/78448689447/account
If additional assistance is required, please contact us:
When contacting us, please include:
- Order Number
- Description of the issue
- Photos (if applicable)
Our team will review your request and provide the appropriate instructions.
Refunds
Refunds are not automatic and are only issued after:
- Product inspection
- Approval of the request
If approved:
- Refunds will be processed using the original payment method.
- Processing times generally range from 7 to 30 business days, depending on the payment provider.
Shipping Costs
- Original shipping charges are non-refundable.
- Return shipping costs may be the responsibility of the customer.
- Free return shipping is not guaranteed and is subject to approval.
European Consumer Requests
Where required by applicable European consumer protection laws, eligible customers may exercise their statutory rights through the Customer Portal or by contacting our support team.
Nothing in this policy is intended to limit or exclude any mandatory consumer rights that apply under the laws of the customer's country of residence.
Important Notice
We reserve the right to:
- Deny return requests that do not comply with this policy.
- Refuse requests involving misuse, excessive claims, fraudulent activity or abuse of our policies.
Each request is evaluated individually to ensure compliance with our policies and applicable laws.
